Quality Assurance

We understand the importance of ensuring that every single package reaches your customers on time and undamaged.  To achieve this goal, we have implemented a Continual Improvement Program to bring quality assurance to every step in the logistics process, from receipt of shipments through proof-of-delivery.

Our aim is to remove unforeseen errors and to maintain on-time performance by:

• GPS monitoring of shipments
• Detailed data capture of every delivery issue
• Analysis of issues to identify patterns
• Daily conference calls with all operational managers to address issues
• Minimizing variability in Standard Operating Procedures
• Operations Team training

All State Courier, LLC is committed to delivering quality service to all of our customers.  To that end, we are in the process of transitioning towards Lean 6 Sigma certification.